- Return Policy
Heatbit Miner Group is at the forefront of developing cutting-edge technologies for the future, with a focus on providing innovative solutions to the most pressing challenges of the millennium.
1. Overview
Returns are eligible per this policy and complement Refund Policy and Manufacturer Warranty.
2. Return Period
Standard returns: 14 days from delivery unless specified otherwise.
3. Return Requirements
Unused, undamaged items in original packaging, with proof of purchase and RMA.
4. Initiating a Return
Contact [email protected] for assessment and RMA. Ship using adequate packaging and insured shipping; keep tracking info.
5. Return Shipping Costs
Customer responsible unless return due to our error.
6. Inspections & Refunds
Returned items inspected; deductions for damage or missing parts may apply.
7. Warranty Claims
Handled under Manufacturer warranty. Contact support with order and serial number.
8. Exchanges
Exchanges possible based on availability; contact support for options.
