- Refund Policy
Heatbit Miner Group is at the forefront of developing cutting-edge technologies for the future, with a focus on providing innovative solutions to the most pressing challenges of the millennium.
1. General Refund Terms
Refunds are processed per policy. Include original order number and supporting documentation.
2. Refund Window
Requests must be submitted within 14 calendar days from receipt, unless stated otherwise.
3. Eligibility
Returned items must be unused, undamaged, with original packaging. Provide proof of purchase.
4. Non-Refundable Items
- Misused or modified products
- Consumables or final sale items
- Shipping and handling charges (unless required by law)
5. Refund Process
- Contact [email protected] with order details.
- Receive RMA and instructions.
- Ship product; retain tracking info.
- Refund issued to original payment method within 7–14 business days.
6. Cryptocurrency & Bank Refunds
Crypto refunds return to the same wallet. Bank transfers refunded to the original account.
7. Partial Refunds & Restocking Fees
Partial refunds or restocking fees may apply; communicated in advance.
